Troubleshooting Elements+ (Windows)

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I. In case Elements+ thumbnails don't appear in the Effects panel:

  1. Close Photoshop Elements.
  2. Uninstall Elements+.
  3. Locate on your computer the Photoshop Elements application data folder. The default path is C:\ProgramData\Adobe\Photoshop Elements\14.0
  4. Tip. To find this folder, you may need to show hidden items (screenshot).

  5. Run the "Elements+" setup and specify the correct path to the Photoshop Elements program folder.
  6. In the PSE data folder, go to "Locale > your_localization*" subfolder and make sure "MediaDatabase.db3" (Elements' cache file) is deleted.
  7. *This subdirectory should be named after PSE language - e.g., "en_US" for US English, "de_DE" for German, "fr_FR" for French, etc.

  8. Restart Photoshop Elements (after deleting the program cache it may take several minutes).

II. In most cases when Photoshop Elements is not working properly, it is necessary to reset the program settings. To achieve this, you hold the [Alt+Ctrl+Shift] keys while launching the PSE Editor (not the Welcome Screen or the Organizer) and then in the dialog that opens, confirm deleting the settings file:

III. In some rather rare cases, PSE crashes during the first launch after the E+ setup, thus failing to complete the cache rebuilding. This may cause the application to crash over and over again. To amend this, just delete the defective "MediaDatabase.db3" file (see p. I.5) and reset the PSE settings (see p. II).

IV. Some users report that, after successful E+ setup, launching any of the top level scripts ends with a "window error" message:

Furthermore, in some cases, the script dialogs may freeze or crash PSE Editor.

Unfortunately, this is a known issue with the Adobe's script engine and the total remedy hasn't been found yet. If the problem doesn't resolve itself after several computer re-boots, consider the "dialogless" approach to Elements+ usage.

That is, you run the commands right from your Actions panel without opening any extra dialogs (read more / watch video).

Another solution is running E+ scripts from the system tray (read more / watch video).

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